Last updated: September 2026
Welcome to The Gift Swan.
By placing an order with us, you agree to these terms.
1. Our Service
The Gift Swan provides a personal gift-shopping and gift-curation service.
You provide us with information about the recipient, occasion, preferences and your agreed total budget.
We then research and source suitable gifts based on the information you provide.
2. Your Budget
Unless otherwise agreed, the amount you provide to The Gift Swan is your total shopping budget, rather than a guaranteed value of goods.
For example:
Total budget: £300
Gifts sourced: £270
Remaining £30: The Gift Swan service earnings
We will not add unnecessary products simply to use the entirety of your budget.
Where we believe additional spending would materially improve the gift selection, we may contact you to discuss your options.
3. Our Earnings
The Gift Swan’s service earnings are incorporated into your agreed total budget.
The amount we earn may therefore vary depending on the products we source, their prices, discounts available and the work involved in completing your order.
Our pricing structure will be explained to you before your order is accepted.
4. Gift Selection
We will use the information you provide to select gifts that we believe are appropriate for the recipient.
While we will make every reasonable effort to follow your requirements, we cannot guarantee that every gift will exactly match your personal preferences.
If you have specific requirements, such as a particular brand, colour, size or product, please tell us before we begin sourcing.
5. Product Availability
Products are subject to availability.
If a requested item becomes unavailable, we may suggest an alternative of similar suitability and value.
We will contact you where a replacement would represent a significant change from what you requested.
6. Pricing
Product prices can change between the time an item is researched and the time it is purchased.
We will work within the agreed total budget wherever reasonably possible.
We will not intentionally exceed your agreed budget without your approval.
7. Personalised Gifts
You are responsible for checking any names, dates, messages or other personalisation information supplied to us.
The Gift Swan cannot accept responsibility for errors resulting from incorrect information provided by the customer.
8. Payment
Payment must be received before we begin purchasing goods or carrying out chargeable work, unless otherwise agreed.
9. Cancellation
Your statutory rights to cancel an online order remain unaffected by these terms.
Certain goods and services may be excluded from cancellation rights under UK consumer law, including some personalised goods and services that have been fully performed.
Where you request that we begin work before the end of a cancellation period, additional rules may apply. We will provide relevant information before proceeding.
10. Faulty Goods
If an item is faulty, damaged or otherwise does not meet your legal rights, please contact us.
We will work with you to resolve the issue in accordance with applicable consumer law.
11. Delivery
Estimated delivery dates are provided in good faith and may depend on third-party retailers and couriers.
We will communicate significant delays where we become aware of them.
12. Customer Information
You agree to provide accurate information necessary for us to complete your order, including delivery addresses and personalisation details.
13. Contact
If you have any questions, concerns or complaints, please contact:
The Gift Swan
thegiftswan@gmail.com
We will always aim to resolve issues fairly and promptly.