Shipping & Delivery Policy
Last updated: September 2026
At The Gift Swan, every order is personally sourced and arranged with care. Because we shop specifically around your recipient, occasion, preferences and budget, delivery times can vary depending on the type of service you’ve selected.
Gift Shopping Orders
Once your Gift Swan order has been confirmed and payment has been received, we will begin sourcing your gifts.
We will provide you with an estimated delivery timeframe before or shortly after your order is accepted.
Where possible, we will keep you updated throughout the process.
Delivery
Your gifts may be delivered:
directly to you;
to an address provided by you;
directly to the gift recipient; or
by another agreed delivery method.
Please ensure that all delivery information supplied to us is correct. The Gift Swan cannot be responsible for delays or failed delivery caused by an incorrect or incomplete address supplied by the customer.
Where gifts are being sent directly to a recipient, please ensure that the recipient’s address and contact information are accurate.
Third-Party Delivery
Some items may be purchased from third-party retailers and delivered directly by that retailer or courier.
Once an item has been dispatched by a third party, delivery times are outside The Gift Swan’s direct control. We will, however, assist with reasonable delivery enquiries where possible.
Delays
We will always aim to meet the estimated delivery date provided to you.
Occasionally, delays may occur because of circumstances outside our reasonable control, including courier delays, stock issues, retailer delays or other unforeseen circumstances.
If we become aware of a significant delay, we will contact you as soon as reasonably possible.