Last updated: September 2026
The Gift Swan respects your privacy and is committed to protecting your personal information.
This policy explains what information we collect, why we collect it and how we use it.
Information We May Collect
When you contact or purchase from The Gift Swan, we may collect information including:
your name;
email address;
telephone number;
billing and delivery addresses;
recipient names and delivery information;
gift preferences and requirements;
information about the recipient that you choose to provide to us;
order and transaction information; and
communications between you and The Gift Swan.
Please only provide information about another person that is reasonably necessary for us to provide the service.
How We Use Your Information
We use your information to:
process and manage your order;
source and purchase gifts on your behalf;
arrange delivery;
communicate with you about your order;
respond to enquiries;
deal with refunds, returns or complaints;
maintain appropriate business records;
comply with our legal and accounting obligations; and
improve our services.
Sharing Your Information
To provide our service, we may need to share relevant information with third parties such as retailers, manufacturers, couriers, delivery companies and payment providers.
We only share information that is reasonably necessary for the relevant purpose.
We do not sell your personal information.
Keeping Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including legal, accounting and record-keeping requirements.
Your Rights
Depending on the circumstances, you have rights regarding your personal information, including rights to request access to, correction or deletion of your information and to object to or restrict certain processing.
If you have concerns about how we use your information, please contact us first so that we can try to resolve the issue. You can also complain to the Information Commissioner’s Office (ICO).
The ICO recommends that small businesses provide clear information about their purposes, lawful basis, sharing, retention and individual rights.
Contact
Amy
The Gift Swan
thegiftswan@gmail.com